Continuous improvement manager

Job Description

Continuous Improvement & Operational Excellence Manager


We're gategroup—the world's largest airline caterer. We feed millions of passengers annually across 200+ locations. Now we need someone to make us leaner, faster, and better.


What You'll Do


* Fix what's broken. Streamline what's clunky. Roll out best practice across our aviation and rail catering operations. You'll use Lean, Six Sigma, and proper problem-solving tools to drive real improvements in quality, cost, and delivery.
* Conduct problem-solving and root cause analysis using tools such as process mapping, Kaizen, value stream mapping, SMED, Poka-yoke, FMEA, cause & effect analysis, and 5S to eliminate inefficiencies and defects
* Develops and implements performance management systems that will help to measure and manage operational performance, compliance and quality
* Partners with facilities operations managers, shift team leaders (in the operation) and compliance colleagues to plan and execute operational and tactical improvements
* Drives development and rollout of technology tools into the operation
* Partner with ops managers and shift leaders to identify waste, implement tech solutions, and embed our gateOPEX programme. Mentor teams, run kaizen events, analyse data, and deliver measurable wins.