Oxford United is more than just a football club — it's the beating heart of the community, where passion, pride, and tradition collide. We're looking to add a motivated individual to drive retail revenue through providing a high level of supporter service.
Role Responsibilities
Maintain and manage store standards across the shop floor and stockroom
Store greeting and till sales
Pick, pack, and despatch e-commerce orders
Assist in the delivery of marketing and sales initiatives
Maintain supporter's information across retail and CRM platforms
Maintain knowledge & capabilities of the Jonas Sports retail system
Cash handling including daily banking reconciliation
Keyholder responsibilities
Any other duties as defined by your Manager/Head of Department
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About The Candidate
Desirable Skills & Experience
Previous retail experience
Previous sales experience
Excellent customer/supporter service skills
Competent administration skills
Basic computer skills
A proactive nature and a keenness to learn
Role will be based in Oxford, with evening, weekends and 'unsociable' hours a possibility
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About The Club
Code of Conduct
Oxford United Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon.
Equality, Diversity & Inclusion
Oxford United Football Club are committed to ensuring that equality, inclusion, and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone's freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following 'protected characteristics': Age, Disability, Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.
The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are underrepresented in these areas; we particularly welcome 'entry level' applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.
Safeguarding and Safer Recruitment
Oxford United Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the Club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in Club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.
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* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button