Position Overview
The Head Housekeeper is responsible for leading and managing all housekeeping operations to ensure exceptional standards of cleanliness, presentation, and maintenance across guest rooms, public areas, and back‑of‑house spaces. This role is critical in delivering outstanding guest experiences, maintaining operational efficiency, and ensuring effective cost control, while upholding all company policies and compliance requirements.
Key Responsibilities
Housekeeping Standards & Guest Areas
* Ensure guest rooms and public areas are cleaned, inspected, and maintained to company standards
* Organise daily cleaning schedules to minimise disruption to guests
* Ensure bedding and linen changes are completed in line with procedures
* Carry out regular checks and address issues promptly
* Handle guest feedback and reasonable requests in a professional manner
* Follow lost property and guest security procedures at all times
Team Leadership & Rotas
* Supervise, support, and motivate the housekeeping team
* Prepare and manage rotas in line with business needs and occupancy
* Recruit, induct, and train new team members
* Provide ongoing training and support to maintain performance standards
* Lead by example and promote good communication within the team
Stock, Linen & Cost Control
* Manage housekeeping supplies, chemicals, and linen stock
* Complete weekly linen counts and liaise with laundry providers
* Ensure stock rotation and correct use of cleaning chemicals
* Monitor linen quality and follow rejection procedures where required
* Place orders in a timely manner and assist with cost control
Maintenance & Coordination
* Report and follow up on maintenance issues promptly
* Liaise with Maintenance, Reception, and Duty Managers
* Assist with breakfast service during busy periods when required
Health, Safety & Compliance
* Ensure compliance with Health & Safety, COSHH, and fire procedures
* Promote safe working practices and attend required training
* Ensure security of staff, guests, and property
Skills & Competencies
* Strong leadership and organisational skills
* High attention to detail and quality standards
* Good understanding of stock control and cost awareness
* Clear communication and customer‑focused approach
* Calm, adaptable, and professional under pressure
NOTE - Applicants must have valid right to work in the UK to be considered for this role.
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