Your new company
Are you passionate about supporting individuals to sustain their tenancies and improve their housing outcomes? We're looking for two dedicated Tenancy Advisors to join a dynamic team delivering high-quality housing support services across Scotland. Your new role
Tenancy Advisor (2 Roles Available)
Glenrothes
Role 1 - Full-time, fixed term until March 2026
Role 2 - Part-time (approx. 18-21 hours/week), fixed term until December 2025
* Deliver excellent customer service across multiple channels
* Manage housing applications and allocate properties in line with policy
* Conduct property viewings, tenancy sign-ups, and post-allocation visits
* Support tenants at all stages-from application to move-in and tenancy end
* Handle tenancy deposits, void property utilities, and termination processes
* Collaborate with internal teams and external agencies to ensure successful tenancies
* Identify opportunities for service improvement and customer support referrals
* Ensure compliance with housing legislation and internal procedures
What you'll need to succeed
* HNC level qualification in a relevant discipline, housing qualification, or equivalent experience
* Minimum of 2 years' relevant experience
* Commitment to continuous professional development
* Background in a customer-focused role
* High level of accuracy and attention to detail
* Strong digital and IT skills
* Confident in engaging with a wide range of customers
* Understanding of Data Protection principles
* Knowledge of relevant housing legislation
What you'll get in return
Competitive hourly rate
Supportive team environment
Opportunity to make a real difference in people's lives
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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