Job Description
Freight Forwarder / Operations Manager
Location: Derry, Northern Ireland
Employment Type: Full-Time | Permanent
Reports To: Managing Director
About our client:
Our client, is regarded as one of the fastest-growing privately-owned logistics companies, a top 3PL provider, a top 100 logistics company, a top freight brokerage and warehousing provider, and a great place to work. They don’t just move freight—they move industries forward. As a 21st Century Logistics Company, they specialise in delivering end-to-end supply chain solutions that are agile, tech-enabled, and tailor-made for each client.
The Opportunity
They are currently growing their operations in Northern Ireland and seeking a Freight Forwarder / Operations Manager to lead and expand the Derry-based team. This is a critical hands-on leadership role where you'll manage daily freight forwarding operations while building strong client relationships, leading a small team, and driving commercial success across the UK, Irish, and international logistics markets.
If you're a forward-thinking, solutions-oriented logistics professional who thrives on challenges and believes no supply chain puzzle is too complex to solve—this role is for you.
Key Responsibilities
* Oversee daily operations for freight forwarding (road, sea, air) with a focus on efficient, on-time, cost-effective service delivery.
* Manage and grow client accounts, ensuring exceptional service and operational excellence.
* Coordinate international shipments, customs clearance, carrier bookings, and documentation.
* Negotiate rates with suppliers and carriers; ensure competitive pricing while protecting margins.
* Develop and monitor KPIs for operational performance, client satisfaction, and cost efficiency.
* Lead and motivate a small team of logistics professionals; provide coaching, performance feedback, and development.
* Identify process improvements and technology solutions to streamline workflow and enhance customer service.
* Act as the go-to problem solver for escalated issues across freight, customs, delivery, or compliance.
* Collaborate with global offices on international logistics projects and multimodal freight solutions.
* Stay current with logistics regulations, customs changes, and freight market developments.
What You Bring
* 5+ years' experience in freight forwarding, logistics coordination, or supply chain operations.
* Proven leadership experience in an operational or client-facing logistics role.
* Strong knowledge of international shipping, incoterms, customs procedures, and documentation.
* Excellent problem-solving skills and a proactive, “yes we can” attitude.
* Ability to manage multiple priorities with strong attention to detail.
* Excellent communication, negotiation, and customer service skills.
* Proficiency with logistics software and Microsoft Office; knowledge of CargoWise, SAP, or similar is a plus.
On Offer
* Competitive salary and benefits package.
* Career development with a fast-growing global company.
* A collaborative, entrepreneurial environment where innovation is encouraged.
* The chance to make a real impact on local operations with global reach.
* Support from a strong, international team with a reputation for getting the job done.
If you’re passionate about logistics and want to be part of a bold, global movement redefining supply chains—apply today.
How to Apply:
Please submit your CV and cover letter to 3dmulti@3dpersonnel.com
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