At Cairn Group, we're ambitious. With a varied and extensive UK portfolio of hotels, bars, and restaurants, we're focused on continual growth and are in it for the long haul. We are a family-owned business with family values at our core, with a growing team and sites UK-wide.
About the role...
The successful candidate will oversee and support the coordinators to ensure that all daily tasks are completed to a high standard. You will organize client meetings and events, ensuring their experience is memorable from start to finish. You will act as both a hotel and Cairn Group ambassador and trusted partner – connecting internal teams to deliver a seamless experience for planners, hosts, and meeting attendees. You will also assist the Sales Office Manager in developing and implementing selected marketing and sales tasks, ensuring the highest level of customer service at all times.
You'll be passionate about people, have a personalized approach, and love our brand. Showing clients around the building and selling everything we have to offer.
Additionally, you will undertake tasks to develop business through proactive activity. You'll help us deliver on revenue and profitability targets and gain a competitive advantage for the venue. You should have a good knowledge of the local and national market and extensive experience with the MICE market.
About you...
* Possess excellent communication skills. You'll need to be a good collaborator with a professional, warm, trusting, and friendly approach, reacting positively to change.
* Well informed about the market and industry.
* Ability to build and maintain long-lasting relationships with existing and new clients.
* Flexible and adaptable, with the ability to stay calm under pressure and adjust your approach to routine and non-routine tasks.
* High attention to detail and accuracy – great at managing your own time.
* Have a creative and innovative approach.
* Excellent team working skills while being comfortable working independently.
Minimum of 1 to 2 years’ experience as a Coordinator.
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