Job Description
Sales and Customer Development Representative
Department: New Door and Part Sales
Reports To: Sales Director
Overview
As a key member of our client’s internal sales team, the Sales Development Representative will play a central role in supporting their customers and strengthening long-term relationships. This position is ideal for someone who thrives on communication, enjoys problem-solving, and is committed to delivering exceptional service to both new and existing customers. A pro-active approach to generating new business, customer engagement and internal collaboration is essential.
Key Responsibilities:
* Act as a first point of contact for customer enquiries, providing accurate product information and professional guidance.
* Maintain strong, positive relationships with existing customers through proactive communication and outstanding service.
* Process quotations, sales orders, and follow-ups in a timely and efficient manner.
* Actively chase and follow up quotations to customers, ensuring responses are obtained and progressed in a timely and professional manner.
* Pro-actively engage with customers to understand their needs and recommend suitable solutions aligned with our client’s product offering.
* Collaborate with production, operations, and technical teams to ensure smooth order progression and prompt delivery.
* Assist with the development and implementation of social media content and campaigns to support brand visibility and customer engagement.
* Support the Sales Director with updates, customer feedback, and administrative tasks.
* Maintain up-to-date knowledge of our client’s industrial door and shutter product range.
* Contribute to continuous improvement initiatives within the sales department.
Skills and Attributes:
* Exceptional communication skills, both verbal and written, with the ability to engage confidently with customers.
* Strong customer-focused mindset and a genuine commitment to delivering a high-quality service experience.
* Highly pro-active with the ability to anticipate customer needs and act on opportunities without prompting.
* Ability to build and maintain long-term customer relationships.
* Excellent organisational skills and attention to detail.
* Ability to work in a fast-paced environment while managing multiple tasks.
* Problem-solving mindset with the ability to stay calm under pressure.
* Proficient in CRM systems and general IT software.
Experience and Qualifications:
* Previous experience in internal sales, customer service, or a similar role (ideally within manufacturing or construction industries).
* Knowledge of industrial doors, shutters, or related products is an advantage, but training will be provided.
What Our Client Offers:
* Competitive salary and performance-related incentives.
* A supportive, collaborative working environment.
* Opportunities for professional development and industry-specific training.
* The chance to be part of an established, growing manufacturer with a strong reputation in the industry.