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Job Title : IT Support Engineer (1st/2nd Line Support)
Location : Essex (fully onsite)
Salary : Up to £35,000 per annum (DOE)
My client is a well-established and reputable solicitors firm in Essex, providing expert legal services across a range of sectors. They are currently seeking an IT Support Engineer to join their team, offering 1st and 2nd line technical support to ensure smooth and efficient day-to-day IT operations.
Key Responsibilities :
* Provide 1st and 2nd line IT support to staff across all departments.
* Troubleshoot hardware and software issues (desktops, laptops, printers, etc.).
* Maintain and support Microsoft Office 365, Windows 10/11, and other legal-specific applications.
* Set up and configure new hardware and software for users.
* Assist with network connectivity issues (Wi-Fi, LAN, VPN).
* Support security protocols, including antivirus updates and ensuring systems meet data protection standards (GDPR compliance).
* Assist in managing user accounts (Active Directory) and email accounts.
* Provide remote and on-site support as needed.
* Document issues, solutions, and procedures effectively.
* Liaise with third-party vendors and escalate issues where necessary.
Skills & Experience :
* Proven experience in a 1st/2nd line IT support role.
* Strong knowledge of Windows operating systems, Office 365, Active Directory, and remote support tools.
* Familiarity with troubleshooting network issues (DNS, DHCP, TCP/IP).
* Excellent communication and customer service skills.
* Experience working within a professional services or legal environment (desirable).
* Ability to manage multiple tasks, prioritize workload, and work effectively under pressure.
* Knowledge of legal case management systems is a bonus.
Qualifications :
* Relevant IT qualifications (CompTIA A+, Microsoft certifications, etc.) are desirable but not essential with sufficient hands-on experience.
If you're an enthusiastic and driven IT professional looking for a new challenge in a dynamic legal environment, we'd love to hear from you!
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