Duty Manager (Security Operations) – Milton Keynes, UK
* 24/7 onsite shift work in a high security environment
* DV clearance required
ABOUT THE CLIENT:
Our client operates within a highly secure, multi-domain environment supporting critical national infrastructure. They are known for delivering complex services where operational resilience and real-time decision making are essential. Due to increased operational demand, they are seeking an experienced Duty Manager to strengthen their on-shift leadership capability.
THE BENEFITS:
* Exposure to highly complex, mission critical environments
* Collaborative, high performing operational teams
* Opportunity to lead during high impact scenarios
* Long term, stable contract opportunity
THE DUTY MANAGER ROLE:
As Duty Manager, you will act as the on-shift operational commander, leading incident response across security, network, infrastructure and physical domains. You will maintain full situational awareness, coordinate cross-functional teams and drive decisive action during live events. This is a leadership focused role centred on operational control rather than hands-on technical delivery.
DUTY MANAGER ESSENTIAL SKILLS:
* Proven experience in incident management, command centre or operational leadership roles
* Strong cross-domain awareness across SOC, NOC, infrastructure and security
* Ability to make structured decisions under pressure
* Experience managing Major Incidents and escalations
* Excellent stakeholder communication skills across technical and non-technical teams
* Ability to coordinate multiple teams simultaneously and maintain a clear operational picture
KEY SKILLS
* Duty Manager
* Incident Management
* Major Incident
* Command Centre
* SOC
* NOC
* Operations
* Security
* Infrastructure
* Stakeholder Management
* DV Clearance
* NSD
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