At Wakefield Council we're commited to making life easier for our residents by being available 24/7. We're looking for flexible, enthusiastic individuals with a passion for delivering excellent customer service. As the first point of contact, by phone, online or in person - you'll play a vital role in supporting the public. You'll listen actively, ask the right questions, and provide clear, empathetic advice to help resolve enquiries, including those of a sensitive nature. You'll need: Strong communication skills Good IT skills with the ability to work from two screens simultaneously The ability to manage multiple demands under pressure A proactive, solution-focused approach A commitment to continuous improvement and teamwork In return, we offer: A competitive salary Generous annual leave Access to an occupational pension scheme Employee benefits including healthcare, transport and gym discounts Career development opportunities A supportive, hybrid working environment If you're a confident communicator with a background in customer service and ready for a new challenge, we'd love to hear from you. Please note the role does include some weekend work, shift work and potentially occasional night work which are paid at an enhanced rate in line with the Councils terms & conditions. Want to Know More? If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Charlotte Ferguson. Tel: 01924306090 E-mail: cferguson@wakefield.gov.uk To apply please click the Apply Now link below.