Are you looking to kickstart your career in a high-growth tech environment? The Company: This medium-sized, fast-growing software house are currently seeking analytical, technically-minded graduates to join their award-winning team as a Graduate Technical Support Analyst. With offices across the UK and Europe, they pride themselves on a "promote-from-within" philosophy. For graduates, this means joining a business that has increased revenues year-on-year and is committed to scaling its team through the next generation of technical leaders. The Role: This isn't a traditional "call centre" role. It is a foundational technical position designed to transition top-tier STEM talent into the software industry. As a Graduate Technical Support Analyst, you will act as the face of the company, serving as the primary bridge between global clients and internal engineering teams. You will move beyond simple troubleshooting to perform deep-dive analysis on system configurations and software performance. Your core responsibilities will include: Technical Consultancy: Acting as the first point of contact for clients, advising them on how to best utilise and configure complex software products. Root Cause Analysis: Investigating and diagnosing software issues, utilising your mathematical and logical skills to find efficient workarounds. Cross-Functional Collaboration: Working directly with Developers, Test Engineers, and Technical Business Analysts to ensure bugs are fixed and systems are re-engineered to meet client needs. Product Mastery: Becoming a subject matter expert in cutting-edge technology to guide clients on industry best practices. This analytical position will utilise your mathematical, logical and problem-solving skills, along with your passion for working with cutting-edge technology. They provide a highly structured training programme that balances early responsibility with a supportive mentorship network, ensuring you become a product expert within your first year. You Will Need: A 2:1 (or equivalent) or above in engineering, maths, physics, computer science or related degree Minimum of ABB (or equivalent) at A-level, with at least a Grad e B in Mathematics A genuine desire to build a career in the software industry and a passion for solving problems. The ability to explain complex technical concepts to both technical and non-technical stakeholders Why This is the Ideal First Step They view the Support Analyst role as a perfect starting point for future talent. As you progress, you will have the opportunity to move into specialised career paths, whether that be into more financial, technical, or project-focused teams. As well as this, you will benefit from the following: £31K starting salary, rising to £33K after just four months. Modern hybrid and remote working options to suit your lifestyle. Access to an Employee Share Option Scheme, allowing you to share in the company’s financial success. Beyond the initial "buddy" and mentorship schemes, they offer sponsored professional development to help you reach Senior or Solution Architect status. Contributory pension scheme, private health cover and life insurance. Apply now If you are a STEM graduate with a passion for technology and a talent for problem-solving, they would love to hear from you. Apply today to secure your spot for the 2026 intake.