As a Retail Field Manager, you will oversee a group of charity shops within your designated geographical area, with the goal of maximizing sales, income, and community impact. You'll manage a team of Shop Managers and Van Drivers to achieve exceptional results. This is a key leadership role that combines strategic thinking with hands-on operational management, all while upholding the YMCA's ethos, values, and behaviors.
Responsibilities
* Conduct weekly store visits, identifying opportunities for improvement and implementing actionable plans to drive sales and profitability.
* Analyse store financial performance and develop tailored strategies to achieve targets.
* Maximize Gift Aid income and ensure compliance with YMCA and HMRC regulations.
* Drive stock generation activities and collaborate with the Stock Manager to secure corporate donations.
* Ensure effective stock processing procedures to maximize sales while minimizing waste.
* Manage the day-to-day logistics of van crews and drivers, monitoring performance using the vehicle management system.
* Build and lead a motivated, high-performing team, fostering an inclusive and supportive work environment.
* Recruit, train, and develop Shop Managers, Van Drivers, and volunteers to achieve their full potential.
* Address employee relations matters fairly and in line with YMCA policies, working closely with HR to ensure consistency.
* Ensure shops are well-stocked, organized, and display a wide range of goods at competitive prices.
* Build strong relationships with local communities to drive stock generation, increase volunteering, and enhance shop visibility.
* Deliver exceptional customer service to donors, customers, and supporters, ensuring that every interaction reflects YMCA values.
* Ensure compliance with health and safety regulations in all stores, conducting regular risk assessments.
* Support stores with property-related matters, ensuring that maintenance issues are resolved promptly and efficiently.
* Ensure that store teams are proficient in using available technology to optimize performance.
* Troubleshoot IT and technology issues, ensuring timely resolutions to minimize disruptions.
Qualifications
* Retail Expertise: Proven experience in managing multiple retail locations or a large-scale retail operation, with a strong track record of driving sales and profitability.
* Leadership Skills: The ability to inspire, motivate, and develop a diverse team, with excellent communication and interpersonal skills.
* Analytical Mindset: A data-driven approach to identifying opportunities and implementing solutions that improve performance.
* Community Focus: A passion for engaging with local communities to build relationships and enhance the YMCA's impact.
* Organizational Skills: The ability to manage multiple priorities, meet deadlines, and maintain high standards across all areas of responsibility.
* Compliance Awareness: A thorough understanding of health and safety, property maintenance, and regulatory compliance within a retail environment.
Benefits
* A competitive salary of £40,429 per annum.
* The opportunity to lead and develop a team within a nationally recognized charity.
* A role that offers variety, challenge, and the chance to make a real impact.
* Access to training and development opportunities to help you grow in your role.
* The satisfaction of knowing your work directly contributes to supporting the YMCA's mission of helping people reach their full potential.
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