About the Opportunity
Right Now Group is recruiting on behalf of a well-established and growing air cargo and logistics services provider for a General Manager to lead its Manchester operation.
This is a senior leadership position with full responsibility for operational performance, commercial growth, financial results, and regulatory compliance. The role suits a strategic yet hands‑on leader with strong experience in air freight or cargo operations and a proven ability to manage complex, time‑critical environments.
Key Responsibilities
Leadership & Strategy
* Lead the Manchester branch, setting clear strategic direction aligned with wider UK objectives.
* Build and maintain a high-performance, customer-focused, and safety-led culture.
* Drive continuous improvement across operations, people, and processes.
Commercial Growth
* Develop and execute growth strategies to increase revenue and market share.
* Build strong relationships with freight forwarders, airlines, and key partners.
* Identify new business opportunities and support sales and pricing initiatives.
Operational Excellence
* Oversee daily warehouse, transport, and logistics operations.
* Ensure consistent service quality, accuracy, and on‑time performance.
* Monitor and improve operational KPIs and service‑level agreements.
Compliance & Risk Management
* Ensure full compliance with aviation security, CAA/IATA regulations, customs, and health & safety requirements.
* Maintain audit readiness and strong quality and security controls.
* Proactively manage operational, financial, and regulatory risks.
Financial & Cost Control
* Full ownership of branch P&L, including budgeting and forecasting.
* Drive profitability through cost control, efficiency, and performance management.
* Track and report financial performance against targets and KPIs.
People Leadership
* Lead, develop, and motivate management and operational teams.
* Set clear expectations and manage performance effectively.
* Promote an inclusive, accountable, and engaged workplace culture.
Skills & Experience Required
* Senior leadership experience within air cargo, freight forwarding, or logistics.
* Strong understanding of import/export processes and airline cargo handling.
* Proven P&L ownership and financial management experience.
* Knowledge of aviation security, CAA/IATA regulations, and customs compliance.
* Excellent leadership, communication, and decision‑making skills.
* Existing airline and integrator relationships are advantageous.
* Experience in wholesale air freight or forwarder-focused environments is preferred.
Candidate Profile
* Customer‑centric with a strong service mindset
* High levels of integrity and compliance awareness
* Results-driven with clear accountability
* Collaborative and people-focused leader
* Resilient and adaptable in a fast‑paced, operational environment
* Committed to continuous improvement and team development
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