Overview
The Tesco Phone Shop colleague role onsite at the Port Talbot Superstore supports customers with mobile phone retail services. This position is part of Tesco Mobile, delivering a high‑quality customer experience in a fast‑paced environment.
Availability Window
* Mon 08:45 – 16:45
* Wed 14:00 – 19:00
* Thu 14:00 – 19:00
* Fri 12:30 – 19:00
* Sat 12:00 – 19:00
Pay
Hourly rate starts from £12.87 and increases to £14.08 in M25 stores. Additional payments may apply based on location.
Minimised guaranteed hours: 12 hours per week for new colleagues.
Responsibilities
* Deliver an outstanding shopping trip for customers each day, following opening/closing routines and ensuring facilities are fully operational.
* Create a positive impression, role‑model excellent dress standards and remain ready to serve customers.
* Follow service culture, demonstrating helpful behaviour and enthusiasm for customer satisfaction.
* Maintain legal compliance and support cost control and budget delivery in the department.
* Help preserve accurate stock records and aid in stock control routines.
Qualifications
* Passion for excellent service, greeting customers with a smile and pride.
* Motivation to work in a sales and service environment.
* Adaptability to a fast‑paced, ever‑changing environment.
* Strong human‑connection skills and ability to build relationships with colleagues.
* Reliability: arrive on time, well presented, and serve as a brand ambassador.
Benefits
* Holiday entitlement: 20 days + 1 personal day after 12 months (rising to 22 days + Bank holidays).
* Flexible working from day one.
* Colleague Clubcard: 10% off + 15% on payday weekends, up to £2,000 a year.
* Free wellbeing services.
* Exclusive deals on handsets and sims, shareable with family.
* Life cover 5× pay plus a matched pension (up to 7.5%).
* Choice of benefits – discounts, shares, cycle‑to‑work schemes.
* Uniform provided and supportive policies.
* Access to colleague networks across diverse backgrounds.
About Us
At Tesco we strive to be every customer’s favourite way to shop. We value diversity, equity, and inclusion and welcome everyone to be themselves.
We are committed to a fully inclusive recruitment experience and have been accredited Disability Confident Leader.
Please note: Tesco recruits individuals aged 18 or over for this role. Candidates over 18 are eligible where work requires before 06:15 or after 21:45.
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