Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role… Providing administration assistance in the operational management of a large complex client portfolio under guidance from a senior colleague. Verification of rates bills issued by billing authorities against data held in GLHIMS (Internal Database) in respect of properties throughout England, for reimbursement by our client. Liaising with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs. Pursuing refunds on behalf of our client, ensuring timely collections and accurate cash allocation. Obtaining information from clients and responding to queries in a timely manner. Delivery of ad hoc reports to clients. Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager. What we will be looking for you to demonstrate… Knowledge of Business Rates. Good numeracy skills, ideally previous experience with Cash and Financial Reconciliations. Proficient in the use of desktop software and Microsoft Office Suite. Advanced Excel skills. An ability to recognise when a matter should be escalated to a more senior member of the team for assistance. Ability to work on own initiative and as part of a small & wider team. Excellent organisational skills Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. LI-HR1