Overview
We’re looking for a dynamic Service Leader to lead our Jobs and Careers Service Operations in the West Midlands. You’ll oversee services and around 1000 colleagues across 15 Jobcentres, with senior responsibility for one of three areas in the district.
Role: Service Leader – Jobs and Careers Service Operations – West Midlands
Responsibilities
* Lead services and partnerships that help people into work, improve lives, and strengthen communities.
* Influence policy, inspire teams, and deliver results that change lives within a fast-paced, people-focused environment.
* Direct a modern, versatile operations team to tackle challenges such as unemployment and economic inactivity by delivering exceptional services to citizens, especially among young people and those facing barriers to work and opportunities.
* Manage and develop Jobcentre teams to help people overcome barriers, from health conditions to skills gaps.
* Collaborate with mayoral and local authorities, employers, and other statutory and community services to deliver targeted, place-based solutions.
* Lead with purpose through cross-government relationships and data-driven approaches to focus support where it is most needed.
Qualifications and experience
* Essential: Strong track record of working in partnership across organisational boundaries and complex stakeholder landscapes, including with external organisations, to deliver shared goals.
* Proven ability to lead and motivate large, geographically dispersed operational teams, delivering excellent performance and customer service.
* Skilled in applying influencing and communication strategies to address conflict, engage teams in behavioural change, and build collective ownership of outcomes at all levels, including peers.
* Strategic leadership experience, using frontline insight to shape departmental direction, set a compelling vision, and deliver organisational change.
* Authentic, influential and inclusive leadership style, with a focus on people development, wellbeing, and building trust across teams.
* High level of personal resilience, with the ability to manage priorities and outcomes at pace while maintaining quality outcomes.
* Desirable: Experience of working in or with local government, combined authorities, or other devolved or community-based delivery models.
* Understanding of labour market dynamics, social policy, or public service reform.
* Civil Service Pension with contributions of 29% (worth over £23,000 a year).
* 26 days leave, rising to 31 days over time (plus all public holidays).
* Flexible and family-friendly working options and policies.
* Commitment to inclusive work culture with programmes such as "I Can Be Me in DWP".
* Discounts and savings on shopping, events, and more.
* Interest-free loans to buy a bike or a season ticket.
* Professional development and coaching, with a focus on people development and supported stretch and growth in the West Midlands Leadership team.
* Brilliant career opportunities within DWP and across the Civil Service.
Remuneration and benefits
Pay: £72,664 to £77,740, plus 28.97% pension contributions
Location: Any convenient DWP location in the West Midlands region.
Travel: Frequent travel across the region is required. Flexible working is supported to accommodate commitments such as school pickups and appointments.
Location, travel and application
Location, travel details and start of application information are provided in the posting. Click through for full information and to start an application or contact the recruiter to discuss this opportunity.
Notes
This is a public service leadership role focused on delivering impact in the West Midlands region. We encourage diverse leadership styles and backgrounds.
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