Come and Join our friendly team of receptionists who provide a warm and efficient first point of contact with all visitors of the hotel, including at the front desk face-to-face, via telephone and written communication providing the excellent customer service we have become known for.
Role of the Receptionist:
* Providing professional and friendly service to our customers, ensuring the standards of customer care, friendliness and politeness are met
* Answering telephone and enquiries at the front desk.
* Checking guests in and out
* Dealing with customer enquiries and referring to relevant department
* Taking reservations, calculating room rates and putting reservations into our systems
* Dealing with amendments and cancellations
* Handling customer complaints
* Preparing reservation confirmation letters and dealing with reservation queries
* Daily banking
* Co-ordinating guests' requests with other departments
Experience / Skills of the Receptionist:
* Friendly and professional manner
* Clearly spoken and good telephone manner
* Exceptional communication skills both verbally and written
* Excellent customer service skills
* A high standard of personal presentation and professionalism
* Experience as a receptionist in a 3-star hotel or above is desirable but not essential
* Excellent attention to detail
* Basic computer literacy including the use of Microsoft Outlook, Word, and Excel
* The ability to be calm and well organised, even when working under pressure
Working Hours:
Full-time 40 hours per week, working 5 days out of 7 (including evenings and weekends).
Location: Blakeney, Norfolk
Contract type: Permanent
Benefits: Working with a great team, development opportunities, use of leisure facillities.
INDFOH