Come and Join our friendly team of receptionists who provide a warm and efficient first point of contact
with all visitors of the hotel, including at the front desk face-to-face, via telephone
and written communication providing the excellent customer service we have
become known for.
Role of
the Receptionist:
·
Providing professional and friendly
service to our customers, ensuring
the standards of customer care, friendliness and politeness are met
·
Answering telephone and enquiries at
the front desk.
·
Checking
guests in and out
·
Dealing with customer enquiries and
referring to relevant department
·
Taking reservations, calculating room
rates and putting reservations into our systems
·
Dealing with amendments and cancellations
·
Handling customer complaints
·
Preparing reservation confirmation letters
and dealing with reservation queries
·
Daily
banking
·
Co-ordinating
guests' requests with other departments
Experience
/ Skills of the Receptionist:
·
Friendly
and professional manner
·
Clearly spoken and good telephone manner
·
Exceptional communication skills
both verbally and written
·
Excellent customer service skills
·
A high standard of personal presentation and
professionalism
·
Experience as a receptionist in a 3-star
hotel or above is desirable but not essential
·
Excellent attention to detail
·
Basic computer literacy including the use
of Microsoft Outlook, Word, and Excel
·
The ability to be calm and well organised, even
when working under pressure
Working
Hours:
Full-time
40 hours per week, working 5 days out of 7 (including evenings and weekends).
Location: Blakeney, Norfolk
Contract type: Permanent
Benefits: Working with a great team, development opportunities, use of leisure facillities.