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Join to apply for the Technical Account Manager role at NatWest Boxed
We’re building something better
This role is in NatWest Boxed
At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us at Boxed as a Technical Account Manager
You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients
A typical day would be:
* Owning Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
* Owning the technical relationship with clients, advising them on product capabilities and best practices for product success
Project & Delivery Leadership
* Driving end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
* Collaborating closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
Technical Solutioning
* Translating business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
* Partnering with Product and Engineering to influence the future roadmap based on client needs
Governance & Reporting
* Setting up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
* Owning and managing the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders
Continuous Improvement
* Capturing feedback and lessons learned from client engagements to feed into internal processes and platform evolution
What will make you a great fit for this role:
* Experienced in a Technical Account Management role within FinTech, payments, or BaaS
* Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
* Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
* Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
* Ability to clearly and confidently explain current product capabilities and future roadmap
* Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
* Solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures
Additional experience in the following would be advantageous:
* Experience working in a scale-up environment
* Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
* Familiarity with Open Banking standards and cloud-native architecture
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Banking
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