Customer Service Advisor A local authority is seeking two Customer Service Advisors to join its Contact Centre team on a temporary assignment until the end of March, with the potential for extension for the right candidate. The Role You will be the first point of contact for residents, handling inbound telephone enquiries across a range of key local authority services. This is a busy, customer-facing role requiring professionalism, resilience, and excellent communication skills. Key Responsibilities Handling inbound calls from customers in a clear, professional, and courteous manner Providing accurate information and resolving enquiries across multiple service areas, including: Housing / Homelessness School Admissions Building Control Planning Managing challenging customer behaviours calmly and effectively Logging and updating customer information accurately on internal systems About You We are looking for individuals who: Have a professional and confident telephone manner Have previous experience in an inbound contact centre or customer service environment Are experienced in dealing with challenging or sensitive customer interactions Can work well under pressure in a fast-paced environment Are reliable, adaptable, and customer-focused Working Arrangements This is a hybrid role, combining office-based work (as required) with remote working. Due to business continuity needs, successful candidates must reside locally. Contract Details Temporary assignment until end of March, with possible extension Full-time: 37 hours per week Part-time: 25 hours per week If you're an experienced customer service professional looking for a rewarding short-term opportunity within a local authority environment, we'd love to hear from you.