Digital Experience Engineer / DEX & Adoption Engineer
Location: London
All potential candidates should read through the following details of this job with care before making an application.
Department: Digital Workplace
100% Remote London up to circa £90k + Benefits
We're looking for a Digital Experience & Adoption Engineer to help build a modern, telemetry-driven Digital Employee Experience (DEX) framework that improves how users work across devices, applications, and collaboration tools. You'll engineer experience scoring, dashboards, self-healing automation, and digital adoption journeys that drive measurable improvements in the Digital Workplace.
This role works closely with Operations, Automation, and Pre-Sales, delivering productised experience services that are proactive, data-driven, and continuously improving.
What You'll Do
* Deploy and configure DEM platforms such as SysTrack, Nexthink, or Aternity.
* Build experience scoring models, KPIs, and XLA metrics across devices, applications, and user sentiment.
* Develop self-healing automation using Power Automate, PowerShell, Intune remediations, and Graph API.
* Deploy and integrate Digital Adoption Platforms (WalkMe / Whatfix) to guide users and drive Microsoft 365 adoption.
* Build dashboards and analytics in Power BI for experience insights and XLA reporting.
* Integrate telemetry, DAP, and Microsoft 365 data into a unified experience framework.
* Produce engineering documentation, patterns, and standardised operating models for DEX and XLA.
* Support PoCs, pilots, and roadmap initiatives for DEX, automation, and adoption tooling.
What We're Looking For
* Hands-on experience with DEM tools (SysTrack, Nexthink, Aternity).
* Ability to build dashboards, KPIs, and experience scoring that drive measurable outcomes.
* Skilled in automation (Power Automate, PowerShell, Intune Remediation, Graph API).
* Experience deploying or configuring Digital Adoption Platforms (WalkMe, Whatfix).
* Strong analytical mindset with the ability to turn telemetry into actionable improvements.
* Excellent documentation and standardisation skills.
* Understanding of digital adoption, user behaviour, and change-driven experience improvements.
Certifications
Strongly Preferred:
* WalkMe or Whatfix Academy certification
* Power Automate or Power Platform fundamentals
Beneficial:
* Power BI / data visualisation certifications
* Microsoft 365 adoption or change management certifications
* ITIL Foundation
Why Join Us?
* Shape the future of Digital Employee Experience across a global Digital Workplace platform.
* Work with cutting-edge DEM, automation, and DAP technologies.
* Help build a telemetry-led, self-healing, user-centric service model.
* Contribute to product innovation, roadmaps, and XLA-based service design. xsngvjr
RSG Plc is acting as an Employment Agency in relation to this vacancy.