A global business process outsourcing company is seeking a Head of Quality Assurance to shape the QA strategy for its Financial Services division. This role involves developing a Quality Management Framework aligned with regulatory standards to ensure high-quality service delivery. The successful candidate will possess proven leadership in Quality Assurance, preferably in outsourcing, and demonstrate a strong understanding of regulatory frameworks. The role requires a proactive approach to foster a culture of operational excellence across diverse teams. #J-18808-Ljbffr