Ready to start your career in tech? At Route 101, youll get real, hands-on experience working with the latest digital tools while learning the skills you need to build a future in IT. This apprenticeship is about more than just trainingits a chance to earn while you learn and take the first step into an industry full of opportunity.
From your very first day, youll be part of a supportive and welcoming team. Were big on teamwork, social events, and helping each other succeed, so youll never feel like youre on your own. If youre curious, motivated, and excited to grow, Route 101 is the place to start your journey.
On top of great experience, youll earn a £22,000 salary, enjoy 25 days holiday plus bank holidays, and have worldwide travel and health insurance. Youll also get the chance to work with some of the most exciting technology shaping the future of customer experience.
In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Troubleshoot and resolve incidents to support our customers on our various hosted service platforms.
Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable.
Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions.
Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers.
Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity.
Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment.
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills and Knowledge
Be highly customer focused and able to provide excellent customer service.
Be excited by new cutting edge technology and have a drive for learning.
Excellent written and spoken English.
Be technically curious with an ability to learn a variety of new technologies.
Have a can-do attitude, with a will and ambition to work across a wide range of leading technologies and partner solutions.
Have strong organisational skills to self-start and manage your own work-loads while having the ability to work as part of a team within a busy technical environment.
Salary, Hours?&?Benefits:
£22,000 per annum
Monday to Friday 8:30am - 5:30pm
25 days annual Leave plus public holidays
Pension scheme starting at 5% employee plus
Private healthcare with option to add family members
Worldwide Travel Insurance (with Health Insurance)
Income protection scheme (75% of salary for 5 years)
Life cover at four times salary
Employee Assistance scheme
Employee discount programme?
Opportunity to work with leading-edge technology and high-profile customers and projects?
Professional development and career growth within a dynamic and innovative team?
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT.
Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
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