General Manager – Leisure & Attractions Venue
* Sector: Leisure / Hospitality / Attractions
* Operation: 7-day operation, weekend-led, multi-attraction indoor venue with integrated food & beverage
* Salary: Competitive for the industry (dependent on experience)
* Free on-site gym access
* Free parking
* Opportunity to shape and lead a flagship venue with UK-wide growth ambitions
Role Overview
We are seeking an experienced, commercially minded General Manager to lead a busy, multi-
This is a hands-on leadership role for an operator who understands the realities of a 7-day,
weekend-weighted business and is comfortable taking full ownership of operations, people,
and financial control.
The role suits a GM who brings structure, discipline, and clarity to complex operations, while
maintaining consistently high standards of customer experience and team engagement.
Key Accountabilities
* Ownership of weekly operational performance reporting
* Control of payroll spend and rota alignment to demand
* Clear distinction between fixed, variable, and exceptional costs
* Active margin protection and cost management
Operations & Venue Performance
* Day-to-day operational leadership across all attractions and F&;B
* Ensuring attraction uptime, safety, and operational readiness
* Oversight of maintenance schedules and supplier relationships
* Consistent opening, closing, and handover procedures
* Ensuring venue compliance, including health and safety standards
Customer Experience &; Systems
o Ownership of booking systems, rota, and capacity management
o Clear handling of customer queries, refunds, and complaints
o Consistent internal and external communication standards
o Strong rota and payroll discipline
o Clear documentation of processes and procedures
o No reliance on undocumented or “in-head” knowledge
o Weekend and peak-period management presence
o Calm, fact-based leadership under pressure
Reporting & Controls
o Weekly operational reporting with clear commercial commentary
o Tracking of key performance indicators, including:
o Payroll %
o Spend per head
o Footfall and conversion
o F &B performance
All reports must be accurate, timely, and decision-ready.
Candidate Profile
You will bring:
o Proven experience as a General Manager or senior operational leader within leisure, hospitality, or attractions
o Strong understanding of UK payroll, rota planning, and employment practices
o Confidence managing multi-disciplinary teams in a live operational environment
o A practical, organised, and commercially aware leadership style
o The ability to lead from the front while enforcing standards consistently
What This Role Is Not
o Not an administrative or desk-based role
o Not a culture-only role without financial accountability
o Not suited to candidates uncomfortable with ownership and responsibility
Why Apply
This is an opportunity to take full operational ownership of a high-profile leisure venue, working
closely with ownership and playing a key role in the venue’s ongoing development and wider
growth ambitions.
If this sounds like you, we’d love to hear from you—apply now.
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