Lifecycle & Projects Lead
Location: University Hospital Wishaw & Dumfries & Galloway Royal Infirmary
Salary: Up to £75,000 per annum plus car/allowance, Company Bonus & Private Medical Cover
Contract: Permanent / Full time
Overview
Are you ready to take on a high‑profile leadership role that shapes the future of Hard FM projects and programmes? Reporting directly to the Head of Estates, this pivotal position will lead the planning and delivery of complex projects, ensuring robust systems are in place for control, monitoring and prioritisation in alignment with our business strategy.
Main Accountabilities
The Lifecycle & Projects Lead role will be accountable for all project team activities. These include programme monitoring and scrutiny, establishing and maintaining robust programme management processes (including reporting), supporting key governance forums, facilitating the resolution of strategic issues and interdependencies, and providing flexible, targeted delivery support to Project Managers to help them deliver priorities.
Customer & Stakeholder Engagement
* Act as a key liaison for customers and stakeholders, ensuring their views are incorporated throughout project stages
* Provide clear communication on project progress, processes, and decisions, using strong influencing skills to manage change and overcome barriers
* Prepare and present documentation, reports, and data analysis for governance forums, including Customer Board and SMT meetings
* Work collaboratively with stakeholders to navigate approval processes efficiently and remove obstacles
Operational Excellence
* Serve as the contract’s centre of expertise for project and programme management, ensuring compliance with CDM2015, RIBA Plan of Work and Serco governance.
* Deliver robust reporting on risks, variances and critical milestones, and manage change control processes effectively.
* Oversee contractor compliance, including RAMS, qualifications and permits, and ensure technical work is signed‑off by Approved Persons.
* Define and manage programme‑wide risk logs, interdependencies, and provide benchmarking and data analysis to support planning.
People & Leadership
* Lead and develop the project team, ensuring effective resource allocation, performance reviews and mandatory training compliance.
* Foster strong partnerships across Serco and maintain effective communication strategies to engage stakeholders and staff.
* Support recruitment, disciplinary processes and organisational planning to meet objectives.
Financial Management
* Own and manage project and programme budgets, ensuring accurate tracking, forecasting and reporting.
* Lead financial reconciliation processes and ensure projects deliver benefits without impacting operational performance.
* Guide sponsors through approval processes and oversee benefit realisation throughout the programme lifecycle.
What You’ll Need To Do The Role
* Full driving licence
* Able to pass PGV Clearance
* Previous experience in healthcare project covering a regional role / multi‑sites
* Significant experience of large and complex project management involving technical and business change, sufficient to demonstrate a credible track record.
* Track record of people and performance management and development.
* Time management and work planning.
* Project Management methodologies (Serco and Client).
* IT Life cycle methodologies (Serco and Client).
* Management, reporting and mitigation of departmental, programme and project risks and issues.
* Stakeholder Management.
* Effective leadership and communication skills both written and verbal.
* Budget management and evaluation.
* Project Change Management.
* Experienced in working in a flexibly resource environment, and able to deal with a possible complex mix of internal and external resource dependencies.
* Experienced with an outsourced technology / resource environment.
* Experience of project management including budget management over a wide range of values.
* Experience and demonstrable skills in financial management.
* Evidence of continuing professional development CPD.
* Experience of documentation and associated protocols necessary for managing the contract process.
* Requirement to travel and work throughout the geographical area served by the Serco HBSS contract as and when required.
Desirable
* Relevant degree in Hard FM qualifications.
* Prince2 qualifications.
What We Offer
* Company car or cash alternative.
* Company bonus.
* Private Medical cover.
* Salary: Competitive with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: Offer a wide range of learning opportunities with over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off at Serco‑managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* Employee networks: Dedicated networks where colleagues can find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free via the Payroll Giving Scheme.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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