Description
Great People Work Here
In Twinings UK&I we’ve come a long way since Twinings began in 1706, and we’re excited that we are now a leading brand in both hot and cold Wellbeing drinks, empowering millions of consumers to get the most out of life. We’ve created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.
Ecommerce is a key driver of channel growth and innovation; the Ecommerce Customer Business Manager will play a pivotal role in delivering our ambitious vision and accelerating well-being category expansion. You’ll create real impact by driving breakthrough growth and brand visibility across Amazon and quick-commerce, shaping strategies that win in a fast-moving, competitive landscape.
You’ll win in this role by bringing a blend of commercial acumen, technical know-how (in particular around the intricacies of Amazon), creativity and curiosity - to deliver Increased visibility and recognition of Twinings as a well being drinks brand, sales, profit and share growth.
Key Responsibilities
* Amazon Account Ownership: Manage all aspects of the Amazon relationship (Vendor Central/Seller Central), including negotiations, terms, and promo planning.
* Growth Strategy: Develop and execute strategies to increase sales, share of voice, and profitability on Amazon.
* Advertising & Content Optimization: Manage Agency partner to deliver Amazon Advertising campaigns (Sponsored Products, DSP) and ensure best-in-class product content and SEO.
* Forecasting & P&L Management: Own revenue and margin targets; deliver accurate forecasts and manage trade spend effectively.
* Cross-Functional Collaboration: Work closely with marketing, supply chain, finance, and product teams to ensure seamless execution.
* Data Analysis & Insights: Use analytics tools to monitor performance, identify trends, and optimize strategies.
* Compliance & Operational Excellence: Ensure adherence to Amazon policies and resolve operational issues promptly.
Skills, Knowledge and Expertise
We’re looking for a strategic thinker with hands-on execution capability, bringing together the appetite to not only ‘dream it’, but also demonstrate high accountability in ‘owning it’ and taking a sleeves up, hands on approach. Your entrepreneurial mindset and results-driven approach tap into our third value, you strive for greatness in all that you do, and ‘win it.’
* Amazon Expertise: Minimum 2 years managing Amazon accounts (Vendor Central or Seller Central).
* E-Commerce Knowledge: Strong understanding of digital marketing, SEO, and marketplace dynamics.
* Commercial Acumen: Proven ability to manage P&L, negotiate trade terms, and deliver profitable growth.
* Analytical Skills: Proficiency in data analysis and reporting tools (Excel, BI dashboards, Helium 10, etc.).
* Leadership & Influence: Ability to lead projects and influence stakeholders across functions.
* Adaptability: Thrives in fast-paced, evolving environments.
Benefits
* Yearly bonus based on personal contribution and financial performance
* Flexible working options
* 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
* Onsite Gym and Wellbeing Centre
* Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
* Pension scheme with your contributions matched for up to 10% of your salary
* Cycle to work scheme
* SimplyHealth Cash plan
* Onsite Staff shop and online staff discounts
* Bupa Private Medical Insurance
* Competitive Car Allowance
* Electric Car Scheme
* Access to LinkedIn Learning
* Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
* Four week Digital Nomad
* Opportunity for a variety of marketing leading development opportunities
* 2 recharge days a year to pause and get back on top and thriving
* Birthday day off
* Inspiring connection events in line with our exciting wellbeing vision
Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.
More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.
Our approach to Diversity, Equity & Inclusion
At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.
Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.
Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.