Role with a Local Authority
Job Summary:
• The Sustainable Housing Support Worker provides intensive, person-centred support to vulnerable individuals with complex needs, including rough sleepers and those experiencing homelessness.
• The role focuses on helping service users access, sustain, and succeed in accommodation through tailored support plans, effective case management, and multi-agency collaboration, in line with housing legislation and safeguarding requirements.
Key Duties/Accountabilities (Sample):
• Manage a caseload of vulnerable clients, including rough sleepers and individuals with complex needs.
• Assess needs and develop, implement, and review Sustainable Housing Support Plans, risk assessments, and needs assessments.
• Support service users to access and sustain accommodation (Housing First, dispersed flats, shared housing, PRS).
• Build and maintain effective relationships to encourage engagement and positive behavioural change.
• Provide practical support, including accessing benefits, reducing debt, and improving independent living skills.
• Ensure all casework complies with relevant housing legislation, safeguarding policies, and procedures.
• Maintain accurate, up-to-date records and input data into IT systems.
• Work collaboratively with internal teams and external partners (e.g. social care, NHS, probation, housing providers).
• Respond to day-to-day enquiries, safeguarding concerns, and emergency situations.
• Promote service user involvement, participation, and inclusion through group work and activities.
• Contribute to team working, service development, and continuous improvement.
• Support peer programmes and assist with staff induction/training where required.
Skills/Experience:
• Proven experience supporting vulnerable individuals, particularly those experiencing homelessness.
• Experience working with clients with complex needs (e.g. substance misuse, offending history, mental health).
• Strong ability to assess needs and develop support plans, risk assessments, and casework interventions.
• Good knowledge of homelessness legislation, welfare benefits, and housing policy.
• Understanding of safeguarding, health & safety, equality, and social care frameworks.
• Ability to manage a caseload and meet performance targets.
• Strong interpersonal and communication skills, with the ability to build trust and influence behaviour.
• Experience of multi-agency working and partnership collaboration.
• Good IT skills and experience maintaining accurate case records.
• Ability to work independently while remaining accountable to management.
Additional Information:
• Bi-Weekly Payments.
• Based at Edmonton Green Library, covering Enfield borough.
• 36 hours per week (typically 09:00 – 17:30, flexibility may be required).
• Role involves working with high-risk and vulnerable individuals in community and accommodation settings.
• No direct line management, but supports team development and peer learning.