Assistant General Manager Assistant General Manager - 37,000 per annum bonus, up to 30% Our Assistant General Managers are accountable for supporting the overall performance of their shop, supporting the GM to build and lead a proud and engaged team, and deputise during your GMs' absence. As an Assistant General Manager, your performance will be measured against five KPIs: People, Standards, Customer, Profit and Sales. You will make decisions to deliver itsu's customer service excellence whilst balancing the daily operational demands. Your goal will be to motivate and coach your kitchen and front of house team to fulfil their potential and know when to step back and allow your team to flourish. main responsibilities Ensure you nurture your team to deliver results by having a complete Family Tree To ensure all food is delivered to the customer in line with our 5 food quality focuses Put the customer at the heart of everything you do in your respective shop To plan and review effectively to deliver timely, accurate and perfect production Be driven to grow your like-for-like sales to achieve your shop's maximum potential You put people at the heart of everything you do by displaying the 4 itsu qualities: I take pride [in what I do] I genuinely care [for people] I want to grow [myself & others] I build trust [around me] things that we like Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves