Role overview
Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) at Chelmsford Crown & Magistrates Court, CM1 1NT. This is a permanent role offering job stability and security. You will be part of a professional team that ensures safety and security every day within the justice system.
Responsibilities
* Escort defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety.
* Monitor and supervise detainees in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
* Handle sensitive and confidential information discussed during court proceedings with discretion and confidentiality; provide support to detainees while managing your own wellbeing.
* Ensure detainees have access to food and drink, catering to dietary requirements.
* Monitor detainees’ mental and physical health and report concerns to the appropriate authorities.
* Ensure safety and security of the court environment; respond to incidents or emergencies; conduct searches to prevent contraband.
* Complete necessary paperwork and data entry, logging detainee movements and incidents.
* Collaborate with court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.
What you’ll need to do the job
We welcome applicants with diverse work and life experiences. The key is commitment to helping others. You will participate in a 5 1/2-week training course and will learn from experienced colleagues.
Preferred qualifications include a current valid driver’s license, reasonable fitness, and good written and verbal communication skills. The role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. It is suitable for those with an interest in criminology or psychology.
Assessment process
Briefing call to assess eligibility; competency-based virtual interview; short role-play and a written exercise.
Additional information
* All roles are exempt from the Rehabilitation of Offenders Act 1974, and offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory references.
* Staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults; training and safeguarding policies apply.
* This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules; candidates must meet visa/immigration requirements if applicable.
* Right-to-work guidance: you may need to meet certain criteria; visit the UK Home Office for guidance.
About Serco
Serco is a global provider of public services in defence, transport, justice, immigration, healthcare and citizen services. We value diversity and inclusion and offer employee networks and flexible working where possible. We are Disability Confident Leader and hold the Gold Inclusive Employer Standard.
How to apply
Please click the apply button to submit your application. We encourage prompt applications as closing dates may move forward with high volumes of applicants. Serco supports fair access to employment and will make reasonable adjustments at interview and throughout employment. Applicants from diverse backgrounds are encouraged to apply.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Public services (justice) / IT Services and IT Consulting
Location notes: London, Bexley and surrounding areas may be listed for context; roles are tied to the Chelmsford court location in this description.
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