Job Description
Job Role - Head Waiter
Rate of Pay - £33,000 (£35,000/£36,000 after service charge)
Location - Ascot
Role Responsibilities -
POSITION OVERVIEW
* Manage the smooth running of the In Room Dining and Events services following the company standards and procedures.
* Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests' expectations.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
* Ensure that the department is well organised and the required administration is carried out accurately and timely.
* Day to day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business.
* Write rotas and manage shifts patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems.
* Attend weekly function meetings and daily hotel briefings
* Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
* Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&L.
* Have a high level of presence within the department to lead by example through a 'hands on' approach.
* Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.
* Log any guest information accurately,
* Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring.
* Provide knowledgeable food & drinks advice offering suggestions and recommendations
* Ensure that all billing and cashiering are conducted as per the required standards
* Aim to achieve Gallup and Engagement targets
* Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach.
* Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
* Work closely with the Events Operations Manager on any specific projects you have been given responsibility for.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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