Overview
Be the heartbeat of our daily operations. At House of Willow Alexander, we're building a modern British home & garden institution. From gardens to cleaning, window care to interiors, our teams deliver trusted services to homes across London and Kent. To keep everything running smoothly, we're looking for a Senior Scheduling & Operations Coordinator to join our growing team.
What you'll be doing
* Plan the day: Build and adjust daily service schedules so our vans and teams run like clockwork.
* Keep things moving: Monitor live jobs, resolve issues fast, and make sure customers and teams are updated.
* Support the field: Own our internal Task Manager system, distributing and tracking requests from the teams on the ground.
* Delight customers: Confirm appointments, handle queries, and keep communication professional and proactive.
* Track performance: Report on efficiency, utilisation, and customer satisfaction to help us improve every week.
Experience and qualifications
* Experience in scheduling, coordination, or service operations (field service, logistics, or similar).
* Highly organised with great problem-solving skills.
* Calm under pressure and able to juggle multiple priorities.
* Strong communicator with both customers and colleagues.
* Comfortable using scheduling/CRM or task management systems.
About the role
Work at the centre of operations in a growing, design-led, sustainable business. Be part of a team shaping a new kind of British home & garden institution. Gain hands-on responsibility with visibility across the entire business. Fast-moving environment with real impact on customer experience and efficiency.
Salary - £32- 36k with performance lead bonus
If you're a natural organiser who loves keeping things running smoothly - and you thrive when every day brings something new - we'd love to hear from you.
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