An exciting opportunity to join the Application Support team as a Digital Product Specialist has arisen. The post-holder will take responsibility for a range of digital software applications, supporting them through their life-cycle. The candidate will be a part of the Application Support Team, working in collaboration with Application Support Specialists to provide high-quality support and advice to users of key digital systems across Hywel Dda University Health Board.
The role suits a dynamic and reliable individual, capable of working independently or as part of a team. The candidate must possess good written and verbal communication skills and be able to meet deadlines. The post holder will be responsible for:
* Assessing and describing the business benefits of the product, ensuring requirements align with the business needs of the Health Board.
* Maintaining a good technical understanding of the product.
* Actively promoting the product's benefits and implementation plan.
Main duties of the job
* Providing expert technical knowledge related to the development of the product.
* Managing and coordinating any product system downtime across the Health Board.
* Ensuring software releases are properly scheduled and completed on time.
* Assessing the impact and implications of incidents and events, and reporting as appropriate.
* Providing user support and offering expert system advice for effective use of the product.
* Engaging with users to understand requirements and workflow processes to design, develop, and implement the product.
* Becoming the Health Board lead on the product and collaborating with other product specialists to ensure system integration.
* Developing and maintaining system administration procedures, policies, and training materials.
* Ensuring appropriate system configuration and managing product testing, including test plans and scripts.
The ability to speak Welsh is desirable; English and/or Welsh speakers are equally encouraged to apply.
Hywel Dda University Health Board provides NHS healthcare services across Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties, with over 13,000 staff. Our services include primary, community, in-hospital, mental health, and learning disabilities services, delivered through hospitals, community settings, general practices, pharmacies, and specialist services.
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