Job Title: Team Leader - Household Claims
Target Start Date: Asap
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £27,200 - £40,800
Location: Eastleigh
Closing Date for applications:
Team Leader - Household Claims: We are excited to offer two Team Leader opportunities within Household Claims on twelve month secondments We continue to build passionate, engaging, and collaborative teams, who thrive in an autonomous, self-motivated environment.
As a Team Leader, through coaching and development of hybrid and remote Claims Handlers, you will act as an advocate for change. You will monitor and manage the activities of your team and communicate effectively to ensure claims are handled to a high standard. Building the capability of your people is a key element of the role as well as translating operational purpose and priorities into meaningful messages to your team.
You will work a shift pattern between 8am-6pm, Monday – Friday. An additional requirement to work one Saturday per quarter on a rota basis, 9am - 5pm (This would be reconciled with a weekday off in the same week)
Main Responsibilities as Team Leader – Household Claims:
1. Plan and prioritise work ensuring handlers perform across their priorities and measures. Commercial awareness and Customer service are both of paramount importance.
2. Undertake regular reviews, 121s coaching and audits of team's performance identifying areas for development and improvement.
3. Deal with complex claims and queries referred by Claims handlers on matters of policy cover and interpretation.
4. To lead your team by example, setting the tone of behaviour, motivating and mentoring so each individual can reach their true potential.
5. Resilience and adaptability to respond to complaints raised and escalated, including but not limited to technical letter writing ensuring that feedback is given in an appropriate way.
Skills and experience you need as Team Leader - Household Claims:
6. An experienced leader: appraisals, performance management, training and development, coaching and motivational skills, conduct and capability management.
7. Proven record of problem solving and decision making with ability to multi-task, prioritise workload and manage teams effectively.
8. A background in Financial Services is desirable but not essential.
9. Effective communicator both verbally and in writing.
10. Good standard of education (4 GCSE's grade C or above) or equivalent, including Maths and English
11. Good soft skills and use of word and excel.
12. Tact and diplomacy in dealing with internal and external customers.
13. The ability to construct complex letters to achieve the best results for the customer and the company, ensuring that when necessary, technical insurance information is imparted in a clear and understandable .
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Here are some of the benefits you can enjoy at Ageas:
Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family-Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
Benefits for Them- Partner Life Assurance and Critical Illness cover.
Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
Supporting you back to work- Return to work programme after maternity leave.