Location: Hemel Hempstead
Salary:£21,157.50 - £24,784.50 + OTE
Hours: Monday Friday, 9am 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support.
Key Tasks:
* Support your customer base by managing and exceeding expectations.
* Identify and create opportunities that benefit your customers.
* Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate.
* Handle both incoming and outgoing customer sales and service calls.
* Create and manage various cases through CRM.
* Work through your call alerts, and check for signs of fraud.
1. Develop product knowledge to educate customers in alternative services. e.g. ...