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Client:
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b18480ef43da
Job Views:
34
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Summary
The ELC Advisor is responsible for providing an authentic and personalized service to our customers to achieve the sales targets within Travel Retail locations. They handle a range of brands in both Airport and Free-standing Store formats, depending on staffing needs.
Key responsibilities include:
* Demonstrate excellent product knowledge across brands, understanding brand stories and hero products to meet customer needs.
* Provide exceptional service and experience, engaging customers with conversational skills to fulfill shopping needs.
Sales and Service across ELC Brands in airport/downtown locations:
* Achieve retail sales targets set by the company.
* Maintain personal grooming standards as specified by ELC.
* Link sell within and between brands to increase Items Per Transaction and Basket Value.
* Stay updated on competitor activities and missed opportunities.
* Utilize Education Team strategies for product knowledge and skills.
* Deliver excellent service, continually improving service levels and creating a positive customer experience.
* Report sales daily and weekly to the Team Leader/SEE.
* Utilize digital education platforms and complete cross-branded training.
Work Effectively as Part of a Team
* Build strong relationships with team members, colleagues, managers, and retailers.
* Assist colleagues and adapt tasks as needed.
* Communicate effectively with management.
* Participate in training meetings and complete online learning modules.
* Collaborate with store personnel and management.
* Maintain high standards of timekeeping.
* Follow company policies, standards, and procedures.
Maintain Housekeeping Standards
* Regularly clean counters, tester stands, and displays to ensure hygiene standards.
* Merchandise fixtures and displays as directed.
Complete Administration
* Accurately complete all administrative tasks on time.
Qualifications
* Retail or guest services experience is desirable, preferably in beauty or luxury goods.
* Ability to provide authentic and personalized customer service.
* Sales and goal-oriented with the ability to meet company sales targets.
* Flexibility to work retail hours, including weekends and evenings.
* Experience with retail POS systems is a plus.
* Proof of right to work in the country is required if invited for an interview.
* Willingness to work across multiple brands.
* Experience in makeup artistry is a plus.
* Interest in interacting with diverse cultures is a plus.
* Multilingual abilities are advantageous.
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