Salary: £120,600 - 123,900 per year Requirements: Background in ITSM roles, including Service Design Demonstrate in depth knowledge of Service Design principles, and ITSM Frameworks such as ITIL Collaborative approach to lead Service Designers and work alongside Architects, Product Owners, and ITSM professionals Understanding of the end-to-end ITSM lifecycle Creation of Service Design Packages Understanding of user centred design and Agile principles within a service delivery context Holding qualifications such as ITIL / BCS Certificate in Service Design / ISO or IEC 20000 Practitioner Must be eligible for SC Clearance, or already cleared Responsibilities: Support a Lead Service Designer, Service Architects, and Service Delivery teams in designing standards, templates, and processes Work on service blueprints and contribute to service models, SLAs, and OLAs Ensure service designs align with ITIL practices Create user centred Service Design Packages that incorporate business and user requirements Technologies: Support ITIL ITSM Network UX UI Design More: We are Network IT, currently recruiting for a Senior Service Designer (ITSM) to join our client on a 6-month initial contract. Our client is seeking an experienced ITSM professional to maintain consistency across various services. This hybrid role is located in Milton Keynes and offers a competitive rate of £475 per day. We value collaboration and aim to create effective service solutions. last updated 12 week of 2026