Salary: £30,000 - 40,000 per year Requirements: Minimum of 2-3 years experience in 1st/2nd Line Middleware and Integration support Experience working with the Microsoft Suite PowerShell experience Familiarity with Windows and Linux administration Knowledge of ITIL is a plus Experience with Rhapsody, InterSystems, or Mirth Strong analytical skills Experience working within the Healthcare sector, with NHS exposure desirable Understanding of HL7 messages is a plus Experience working to SLAs with a focus on service delivery Outstanding customer service and communication skills, both verbal and written Collaborative team player Proactive with strong attention to detail Accountable for own workload and able to work as part of a team Responsibilities: Ensure stability, performance, and reliability of integration and enterprise systems across our client base Provide 1st and 2nd line technical support within healthcare integration platforms and applications Create cases based on the determined threshold on the platform (low, medium, or high status) Monitor client environment and resolve queries and issues Carry out preventative work, such as identifying crashes or data flow issues Provide internal technical support, including desktop support and device management Maintain internal IT systems and security platforms Engage with clients in the healthcare sector, as well as support financial and enterprise clients as needed Technologies: Flow HL7 Support ITIL Linux PowerShell Security Windows More: We are excited to offer a fantastic new permanent role for an experienced Service Support Analyst Engineer to join our Global Support and Operations Team. This position is primarily remote with an office based in London, where we might ask you to travel once a week, depending on your location. Our small and integral team plays a critical role in our business, with growth opportunities and career progression. The hours are standard Monday to Friday, with some out of hours remote work required on a rota basis, for which we provide remuneration. last updated 5 week of 2026