Summary As Office Administrator, you will play a key role in supporting the day to day operations of our training centre. You’ll ensure the smooth running of administrative processes that underpin our accredited transport and logistics programmes. Wage £11,778 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday- Friday 9am- 5pm 30 hours a week Start date Monday 2 March 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work As Office Administrator, you will play a key role in supporting the day to day operations of our training centre. You’ll ensure the smooth running of administrative processes that underpin our accredited transport and logistics programmes. This role is central to maintaining high standards of learner experience, compliance, and operational efficiency. Act as the first point of contact for learners, visitors, and clients, providing a professional and welcoming experience Manage inbound calls, emails, and enquiries, ensuring timely and accurate responses Maintain and update learner records, course documentation, and filing systems (electronic and paper based) Support the coordination and delivery of training courses, including preparing materials, registers, and certificates Liaise with awarding bodies and partners to ensure documentation and compliance requirements are met Monitor and replenish office supplies and coordinate maintenance of office equipment Assist with learner registration, attendance tracking, and certification processes Produce reports, correspondence, and communications as required by the Operations Manager/Managing Director Support internal quality assurance and audit processes related to accredited programmes Contribute to a positive team culture and continuous improvement of administrative systems Where you'll work BELASIS BUSINESS CENTRE COXWOLD WAY BELASIS HALL TECHNOLOGY PARK BILLINGHAM TS23 4EA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider MIDDLESBROUGH COLLEGE Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship. Requirements Essential qualifications GCSE in: Maths & English (grade 4 or above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Administrative skills Team working Initiative About this employer Regional Training Partners provides all aspects of transport and logistics training in Teesside. Expert courses delivered at our Billingham centre. Regional Training Partners has been established since 2007 and it was founded on the strong belief in the quality of service offered alongside cost-effective training provisions for all its customers. https://www.rtp-training.co.uk/ (opens in new tab) After this apprenticeship Potential permanent position available upon completion of the apprenticeship Ask a question The contact for this apprenticeship is: MIDDLESBROUGH COLLEGE The reference code for this apprenticeship is VAC2000010120.