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Technical Support Supervisor/Trainer, oxford district
Client:
Location: oxford district, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views:
3
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
As a world leader in innovative powered wheelchair design and manufacture, a unique opportunity has arisen for someone with Passion, Energy, Drive and Ambition to join our successful Quantum Rehab team.
The position of Quantum Technical Support Supervisor/Trainer supports the Senior Quantum Sales Manager and works alongside the Build Manager assisting with technical queries, training the Quantum network of customers and internal staff, and preparing information for tenders and exhibitions. You may be required to undertake additional duties as necessary to meet the company's needs, such as holiday or sickness cover.
Responsibilities
* Handle all Quantum and Stealth technical queries via phone and email.
* Support the customer network with advice and solutions for product faults, technical information, parts sourcing, and product programming.
* Organise collection and return of products for testing and conduct testing.
* Provide onsite and field technical training for customers and staff as needed.
* Maintain records of training and stay in contact with trainees.
* Assist the Senior Quantum Sales Manager with tenders and contracts.
* Support preparation for exhibitions and trade shows.
Skills and Qualifications
* Good customer service procedures understanding.
* Strong technical and manufacturing procedures knowledge.
* Proficient in MS Office.
* Ability to lift heavy items (H&S checked).
* Public speaking skills for small to medium audiences.
Education and Experience
* Secondary school diploma or equivalent.
* Customer service experience in manufacturing preferred.
Other Details
* Full driving license required.
The candidate should ideally reside near Bicester, with occasional travel across the UK for customer support and training. Experience with powerchair control systems and specialist seating is desirable but not essential, as training will be provided. Good computer skills, telephone manner, and a full driving license are essential. The application deadline is June 30th, 2025.
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