Customer service advisor

Permanent, Full Time

Werelooking for a proactive and organised Customer Service Advisor to join our busy call centre team.Youllbe the first point of contact for tenants, managing a high volume of inbound calls (withaexpected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs.Youllhandle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

* Experience in a call centre or high-volume customer service role essential.

* Confident managing 60+ calls per day alongside administrative tasks. essential.

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