Customer Service Coordinator
Inspire resourcing are currently recruiting a Customer Service Coordinator for a well-established company based in Chesterfield.
Main Duties:
* Communicating with customers to clarify requirements and advising pricing, lead times and delivery dates.
* Sales order processing and the raising of purchase orders.
* Respond to telephone enquiries and correspondence from customers in a professional and friendly manner.
* To ensure service offers are articulated correctly both internal and externally and premiums applied.
* To deal with and ensure customer complaints are actioned within ISO specified timescales.
* Assist with CRM data input as and when required.
* Managing shipments from order through to delivery
* To ensure we are achieving our customer deliveries in line with our published service offers and service agreements.
* To ensure that internal sales operations are in compliance with ISO procedures.
* To ensure all orders are clean and accurate when processed.
* To ensure the sales offices are in full compliance with all health and safety regulations.
Requirements:
* Previous experience in a similar role
* MS Office skills
Salary:
Up to £30k
Full Time – Permanent