Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food & farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.
We have around 1,000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
Find out more about us on:
Defra Digital Blog
LinkedIn
DefraJobs
Overview
As our ServiceNow Test Manager, you will lead testing across our ServiceNow platform. Based in the Service Tooling team, you will support the delivery and improvement of several critical business services across the Defra group. You will shape and deliver the platform's strategy, ensuring every change is thoroughly tested and meets user needs.
Responsibilities
* You will manage testing for new features, upgrades, and fixes, working closely with developers, business teams, and other testers to ensure testing is planned, carried out, and improved over time.
* You will lead the use of Automated Test Framework (ATF) and support the wider Quality Assurance and Testing (QAT) approach across the platform.
* You will also help teams define clear and testable acceptance criteria for user stories.
* This is a key role in helping us deliver high-quality services that are safe, reliable, and easy to use.
* You will work in both agile and project environments, supporting teams to deliver changes quickly and with confidence.
Qualifications and approach
* Experience in leading testing across a ServiceNow platform (or similar), in collaboration with developers, business teams, and testers.
* Ability to define and test acceptance criteria for user stories and features.
* Familiarity with Automated Test Framework (ATF) and broad QA practices.
* Experience working in agile and project delivery environments.
Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years.
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