We're an award-winning games studio known for producing dark storytelling titles such as the BAFTA-winning Until Dawn, the cinematic masterclass of The Dark Pictures Anthology, the multi-award-winning The Quarry, the world of Little Nightmares and many more
As Community Manager your role would be to grow and support our existing community across all our channels, but with a focus on Reddit, Discord, Steam and Twitch.
You would be working closely with our growing community, especially in the platforms above, and also share feedback and sentiment to our publishing and development teams.
Here's just a snippet of what you'll be up to
* Grow and nurture the Supermassive Games community across Reddit, Discord, Steam and Twitch.
* Share community sentiment and insights with Social, Development and Publishing teams.
* Deeply understand our games to communicate authentically with players.
* Engage actively with communities and stay aware of relevant trends.
* Spot and escalate community issues to the appropriate teams.
* Provide light customer support by directing players to our support channels.
* Research and engage with content creators and relevant gaming communities.
* Identify toxic behaviour and act appropriately (ban, report, ignore, respond).
Requirements
What we're looking for:
* Proven experience in community management or a closely related role
* Experience building, managing and engaging online communities
* Confident using Reddit, Discord, Steam and other key platforms
* Genuine passion for gaming and player communities
* Strong written communication and attention to detail
* Well‑organised, with the ability to capture patterns, feedback and bugs clearly
Benefits
The Perks of being a Supermassive Superstar are:
* 25 Days Annual Leave (3 of which are used when we close the studio for our end of year break)
* Private Medical Insurance (BUPA)
* Medicash assistance (Including dental and optician support)
* Life Assurance (6 x annual salary)
* Pension Scheme
* Employee Assistance Programme
* Income Protection
* Enhanced Family Leave (maternity and paternity pay)