Job Overview
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will possess a strong foundation in computer networking, software troubleshooting, and technical support. This role is essential for maintaining the efficiency of our IT systems and providing exceptional customer service to our users. The IT Technician will be responsible for supporting various operating systems, including Windows, macOS, and Linux, while ensuring the security and functionality of our network infrastructure.
Responsibilities
* Provide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux.
* Troubleshoot and resolve issues related to computer networking, VPNs, firewalls, and LAN configurations.
* Assist users with desktop support and help desk inquiries, ensuring timely resolution of their concerns.
* Maintain documentation of technical processes and user interactions using tools such as BMC Remedy, ServiceNow, or Jira.
* Collaborate with team members to improve IT services and enhance customer satisfaction.
* Conduct regular maintenance on computer hardware and software to ensure optimal performance.
* Communicate effectively with users to understand their needs and provide clear instructions for resolving issues.
Requirements
* Proficiency in computer networking concepts and practices.
* Strong skills in software troubleshooting and IT support.
* Experience with desktop support in a help desk environment.
* Excellent customer service skills with a focus on user satisfaction.
* Effective communication skills to convey technical information clearly to non-technical users.
* Familiarity with Microsoft Office applications.
* Knowledge of VPNs, firewalls, LAN configurations, and operating systems (Windows, macOS, Linux).
* Experience with ticketing systems such as BMC Remedy or ServiceNow is advantageous.
* Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about technology and eager to contribute to a supportive IT environment, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: £12.21-£19.84 per hour
Benefits:
* Employee discount
* Work from home
Work Location: In person