Contract Manager – Contract Cleaning
The Opportunity
An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
The Package
· £32,000 basic
· Uncapped commission
· Car Allowance
· 35 days holiday per year (including bank holidays)
· Home based and Flexible hours
The Territory
Edinburgh and surrounding areas
Main Responsibilities of a Contracts Manager
· Contract/Site Management with 40-45 cleaning staff
· The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
· Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
· To ensure all client queries and complaints are dealt with in a timely and effective manner.
· To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
· Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
· To assist the sales team as and when required.
· To ensure adequate supplies are onsite.
· To recruit, induct and train new staff.
· To resolve any disciplinary/ grievance matters in line with company policy and procedure.
· To provide guidance, coaching and training to managers and supervisors.
The Person
· Experience in managing multiple commercial cleaning accounts
· Strong management style with experience in recruitment, on-boarding, training and development
· Passionate about people
· Health and Safety qualification or experience in this area
· Client liaison and presentation experience
· Full clean driving licence
Why Work for Us
* Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources.
* Equal Opportunities Employer who promotes diversity.
* Innovative Approach to the Employee Journey
* A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
Job Types: Full-time, Permanent
Pay: £31,000.00-£32,000.00 per year
Benefits:
* Additional leave
* Company car
* Health & wellbeing programme
* Sick pay
* Work from home
Experience:
* contract cleaning management: 3 years (preferred)
Work Location: On the road
Reference ID: SS