E-commerce Admin Assistant - Part Time, Permanent
Training to be provided.
Looking for an energetic, tenacious and sales centric Ecommerce Assistant to manage and grow our Amazon marketplace accounts.
Someone to grow and maintain our Amazon / ebay accounts through sales strategies, listings creation and management, resolving cases, assisting with customer and account issues.
You will be working with customers to sell electronics for their consumer needs and will have a desire in communicating effectively and confidently with a range of people.
You will be dealing with customers via emails and telephone for our multiple online storefronts.
Duties Include:
-Use of Amazon Sellers Account (Amazon FBA knowledge would be very beneficial / desirable) -Discussing and meeting customer needs
-Customer Service Act as primary point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner
-Product Knowledge Develop in-depth knowledge of the the business products to inform your customers prior to purchase and to assist with troubleshooting after sales issues
-Online Shop Create, edit and upload product photography and descriptions to the ecommerce platform and remove discontinued/out-of-stock items in a timely manner
-Stock Control Assist with rolling stock checks and daily stocktake, unpack and process daily deliveries, process returns and write-offs in liaison with Ecommerce Retail Manager, assist with exit strategy for slow moving and discontinued stock, keep storage areas organised and easy to navigate
Fulfil any other role duties as directed by the Ecommerce Retail Manager or other management.
-Import of orders from each marketplace platform into excel Transportation Sheet (Daily)
-Updating of tracking numbers to customer.
-Negative feedback mitigation and removal
-Routine review of listings (Daily) -Mailbox Management of emails
Experience: Experience using or selling on Ebay or Amazon is desirable as well as experience in a b2c sales capacity although training will be provided in your new role.
**Part Time, Permanent Role Job Type: Full-time (Monday, Tuesday, Thursday, 08:45 - 17:00)
Job Types: Part-time, Permanent, Graduate
Pay: £12.50 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Flexitime
* Gym membership
* Health & wellbeing programme
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
* Store discount
Education:
* Certificate of Higher Education (preferred)
Experience:
* Microsoft Excel: 1 year (preferred)
* Amazon selling: 1 year (preferred)
* Ebay selling: 1 year (preferred)
* Onbuy selling: 1 year (preferred)
* Backmarket selling: 1 year (preferred)
* Chat GPT: 1 year (preferred)
Work Location: In person