Front of House Manager – Watergate Bay Hotel |
Hospitality Careers Cornwall
We’re a relaxed, lifestyle-led hotel on the North Cornwall
coast, where guests come to find balance — whether that’s catching waves,
sinking into a cosy corner, or indulging in something delicious. We’re now
looking for a Front of House Manager who shares our ethos and can bring calm
confidence to the heart of our guest experience. Join us to continue your
hospitality career in Cornwall.
At Watergate Bay Hotel, we don't just provide a place for
our guests to rest their heads - we create memorable experiences that they'll
remember for a lifetime. It’s all about the balance of life. Being active,
getting amongst the elements, spoiling yourself a little, chilling out, getting
cosy, and most of all having a good time.
We’re about genuine hospitality, thoughtful details, and
creating a space where people feel truly looked after. Our three core values -
We Care, We Notice, We Change – show what it means to work for a hotel which
goes above and beyond for our team and guests.
Our Front of house manager role…
Reporting to our Guest Experience & Operations Manager,
you’ll have line management responsibility for our wonderful guest focused team
of Hosts, Reception manager, House Managers and Night Managers.
Excitingly, your team look after three key front of house
areas,
* Front
desk - a warm arrival awaits at reception, your team will be the
constant point of contact for all guests and visitors.
* Swim
Club – our take on a spa, where outdoors meets indoors and beach meets
hotel. Your team will ensure its always ready for our guests active
relaxation.
* Beach
Lofts – seven beach lofts, each with their own unique character, with
private access to the beach and unbroken sea views.
Previous Front of house experience at a senior or management
level will mean you’re well equipped to lead and develop your team to give them
all the tools they need to provide our guests with all that they need.
Handling guest complaints and dealing with emergencies
should come naturally. A warm, bright and friendly personality, whilst
remaining calm on our busiest days.
With guest operations at the heart, you’ll ensure your team
are well-trained, warm, friendly, guest focussed, and our guests are cared for.
This is a permanent full time onsite role at Watergate
Bay Hotel, 40 hours per week to be worked over 5 days. Shifts and days will be
varied based on business need.
As our Front of House Manager you’ll be…
* Providing
a professional and friendly service for our guests
* Overseeing
the delivery of the guest experience from pre-arrival through to departure
* Identifying
areas of improvement for the front desk, beach lofts and swim club
* Working
with other departments to ensure a smooth guest experience
* Scheduling
your direct report rotas
* Providing
ad hoc cover for Night managers when required
* Resolving
guest complaints or issues quickly and professionally
* Reviewing
guest feedback and communicating this to the business
* Delivering
and planning ongoing training and development for your team members
* Assisting
the reception manager with recruitment for the host team
* Managing
performance, carrying out monthly one to one’s and team meetings
* Ensuring
a safe working environment for your team and guests, ensuring company’s
health and safety procedures are followed
* Aware
of B Corp accreditation goals and encourage your team to engage in B Corp
related initiatives and workshops
* Representing
our brand at all times
The skills you’ll be sharing with us…
* Front
of house experience in either a senior or management level capacity
* A
bright, positive and approachable personality
* Demonstrable
commitment to high-end guest experiences
* Confidence
to make reasonable and prompt decisions
* Experience
in a customer centric role
* Strong
diplomatic communication skills to handle complaints and emergencies
remaining calm under pressure
* Proven
experience of developing a team with training and individual goal setting
* Prepared
to step into any role within your team to ensure consistency with guest
services should there be a need
* The
ability to change and adapt with business need and business growth
It would be great if you already have the following, as they
will be essential for your role. We can organise these elements for the
successful candidate if they are not already in place;
* Enhanced
CRB check
* First
Aid qualification
* Fire
warden experience
What we’ll offer you
* Competitive
pay and tips share
* A
relaxed, professional place to work in a beautiful location
* Training
and development opportunities to support your hospitality career
* Discounted
rates for you and your family to stay at the hotel
* Team
discounts on treatments at the Swim Club
* Team
discounts at Shop on the Beach and other partner businesses
* Free
surf lessons, surfboard and wetsuit hire from Wavehunters
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health, through to managing your finances.
If you would love to join us as our Front of House Manager,
apply now and be part of our journey at Watergate Bay Hotel, a wonderful place
to work.