Overview
Driver with own car essential. The Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site and provides accommodation for up to 10 clients. Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path to access support and long-term accommodation. We have a close-knit, collaborative team that supports each other and our clients. If you’re looking for a fast-paced, busy role where you can make a real difference in the lives of those you support, then this is the role for you!
JOB PURPOSE To manage a service and a team that provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps.
* To manage a team of staff that provide accommodation and/or support services to our clients
* To ensure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief, and agency workers
* To effectively lead, support, develop and motivate your team
* To work closely with the Contracts & performance manager to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan
* To develop and maintain excellent working relationships with our partners and commissioners
* To liaise with other managers to pool knowledge, experience and ideas for service improvement
* To contribute to the delivery of our communications, fundraising, volunteering, and value for money strategies
* To ensure the achievement of service targets
* To ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action as per organisational policy
* To able to delegate responsibility to other staff as required
* To represent the organisation positively: role modelling professional behaviour and actively promoting our values
* To develop and promote the highest levels of internal and external client consultation, communication and partnership in all aspects of service delivery
* To ensure that the buildings are maintained to a high quality and that all Health & Safety standards are met
* To ensure that staff follow organisational policies and procedures, and this is demonstrated throughout service delivery
* To be part of the on-call service
* To support clients and staff in trauma informed and psychologically informed way
* To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, ensuring these are followed at all times
* To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
* To provide basic first aid assistance until help arrives (full training is provided)
* To work confidently and efficiently when lone working
* To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
* To maintain confidentiality
* To carry out any other reasonable duties required in the interest of the organisation
Role Requirements
* This role will require an Enhanced with Barred List(s) disclosure and barring service check on appointment of the role.
* This role will require a full driver’s licence and access to a vehicle
* This role will require you to work flexibly across several sites
* This role will require you to work with clients on a one-to-one basis
* This role will require you to work nights and/or weekends
* This role will require you to lone work
* Experience of working in a residential or institutional or similar sector
* Experience of working in a leadership role; evidence of management level or professional qualification, training and experience in social care, management, housing etc
* Previous experience of working with those experiencing homelessness or complex needs
* Previous experience of safeguarding clients
Knowledge and Skills / Essential Criteria
* Excellent communication skills, both verbal and written
* Clear verbal and written English
* Strong keyboard skills for data inputting
* Strong working knowledge of Microsoft Outlook, Excel and Word
* Confident and assertive manner
* Strong team working
* Ability to respond calmly to crisis
* Deal promptly with and effectively react to challenging situations
* Have an interest and genuine concern for homelessness and related issues
* Knowledge of effective staff management, supervision, team leadership and evidence of improving performance outputs, including across multi-sites and remote management of services and people
* Ability to keep manual and IT based records, produce reports and analyse budgets
* Ability to prepare for, chair and minute meetings; understanding of the complex support needs of people experiencing homelessness or those with complex needs
* Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
* Understanding of risk assessment and person-centred, outcomes-based delivery
* Up-to-date knowledge of sector-specific legislation and laws
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