We are seeking a highly organised and proactive Office Administrator to join our Cheltenham-based team on a temporary-to-permanent basis. This is a key role within the business, providing essential administrative support while acting as the first point of contact for customers and visitors.
The successful candidate will play an important part in ensuring the smooth day-to-day running of the office, supporting compliance processes, processing timesheets, and creating internal and external materials using Canva. This role would suit someone who enjoys variety, takes pride in accuracy, and thrives in a customer-facing environment.
Key Responsibilities
Customer Service & Communication
Act as the first point of contact for customers, clients, and visitors
Handle incoming calls and emails in a professional and friendly manner
Respond to enquiries promptly or direct them to the appropriate team member
Maintain a positive and professional company image at all times
Administrative Support
Provide comprehensive administrative support to the wider team
Manage data entry, filing, scanning, and document control
Maintain accurate records and update internal systems as required
Support diary management, meeting coordination, and general office organisation
Time sheet Processing
Accurately process weekly and monthly timesheets
Chase missing or incorrect information where necessary
Ensure timesheets are completed in line with internal deadlines
Liaise with relevant departments to resolve any discrepancies
Compliance Support
Assist with general compliance activities, ensuring records are accurate and up to date
Support audits and internal checks as required
Maintain confidentiality and adhere to company policies and procedures
Ensure documentation is stored and managed in line with compliance standards
Canva & Document Creation
Create and update documents, presentations, and basic marketing materials using Canva
Ensure branding and formatting are consistent and professional
Support internal communications and documentation updates
Skills, Knowledge & Experience
Essential
Strong administrative and organisational skills
Excellent written and verbal communication skills
Good attention to detail and a high level of accuracy
Confident using IT systems, including Microsoft Office
Ability to manage multiple tasks and prioritise workload effectively
Desirable
Previous experience in an office administration or similar role
Experience using Canva
Exposure to compliance-related tasks or regulated environments
Personal Attributes
Professional, approachable, and customer-focused
Reliable and dependable with a strong work ethic
Proactive and willing to learn
Able to work independently as well as part of a team
What We Offer
Opportunity to move from temporary to permanent employment
Competitive salary of £23,000 - £25,000 per annum
34.5-hour working week with an early 1:30pm finish on Fridays
Supportive and friendly working environment
Opportunity to develop administrative and compliance skills
Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.
Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion