Overview
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions. Since 2000, we have been dedicated to keeping businesses connected and future-ready. We focus on delivering exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.
Join Our Team as a Service Design Architect at Wavenet. We embrace diversity and are committed to a culture where all voices are heard. We thrive on innovation and collaboration, and we’re dedicated to designing services that keep businesses connected, supported, and secure. We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value.
Responsibilities
* Design Tailored Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of Wavenet’s managed services.
* Engage with Clients: Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership.
* Lead Solution Authority: Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities.
* Develop Proposals & Documentation: Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency.
* Manage Risks & Assumptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.
* Collaborate Cross-Functionally: Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.
* Contribute to Service Development: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.
* Drive Successful Outcomes: Align service designs with business goals to ensure exceptional quality and customer satisfaction.
Qualifications
* Industry Experience: Strong understanding of the UK IT Managed Services market, including Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
* Solution Creation: Proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
* Certifications & Knowledge: ITIL Certification and solid understanding of service delivery frameworks and best practices.
* Commercial Acumen: Experience includes strong commercial and bid skills, including governance and costing models.
* Exceptional Communication Skills: Excellent documentation and presentations, comfortable communicating at the CxO level.
* Leadership & Collaboration: Skilled in leading virtual teams and fostering collaboration across technical and sales functions.
* Understanding of TUPE and Managed Services Contracts: Knowledge of transition and transformation in managed services contracts is a plus.
* Public Sector Experience: Familiarity with public sector procurement processes is an advantage.
Additional Information
* Annual Leave: 25 days to start, increasing by one day each year up to 28 days.
* Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP access, eye care scheme, and employee assistance program.
* Wavenet Academy: Launch of Wavenet Academy LMS to enhance learning and development initiatives.
Ready to join the UK’s largest managed service provider? Apply today or contact our Talent Acquisition Team at Natilla.Turner@wavenet.co.uk for more information. The company is committed to building a diverse and inclusive workforce and welcomes applicants from all backgrounds and experiences.
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