Overview
Feel Connected to the future at Sure by joining the B2B Applications Support team as an IT Application Engineer in Guernsey, Jersey or the Isle of Man working 37.5 hours per week on a 2 year fixed term contract basis.
To drive the role forward, the individual will provide an amazing customer experience while supporting and operating Sure’s Mimecast and Managed IT services. This role is responsible for implementation, monitoring, supporting, managing, and escalating of all Mimecast and Managed IT related services while also being accountable for customer satisfaction.
We are proud of the way we do things We work together as One Team, We strive for Customer Satisfaction, We are Reliable, We have a Passion for Technology & Learning and We are Community & Sustainability Focused. Individuals applying will “feel connected” to our Company values, and hold the following key skills:
Responsibilities
* Support and operate Mimecast and Managed IT services; implement, monitor, support, manage and escalate related services as required.
* Deliver an amazing customer experience and ensure high levels of customer satisfaction.
* Collaborate with the team to ensure service reliability and performance.
Qualifications
* Microsoft 365, All Windows Platforms (incl. Windows Virtual Desktop, Virtual Desktop Infrastructure), Intune/SCCM, Office 365, Enterprise Mobility + Security (EMS), SharePoint, Teams.
* Experience in supporting Mimecast products/services, ideally backed up with Mimecast Warrior and Gladiator qualifications (or equivalent with another product).
* Significant experience in a similar role.
* Strong experience in Managed IT, technologies, and solutions.
* Experience with administering Citrix technologies: ADC, Virtual Apps & Desktops and Citrix Cloud. Citrix Virtual Apps and Desktops (XenApp and/or XenDesktop) would be an advantage.
Benefits
* Free Ultrafast Broadband
* Free Unlimited Max mobile contract
* Generous Bonus Scheme
* Company pension
* Parking & Bicycle facilities
If this opportunity interests you, please contact recruitment@sure.com to find out more or to submit your CV. We look forward to hearing from you.
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